Privacy policy

1. How we collect your personal information

  • Contact information, including email address and password, to register on our website or app;
  • Profile data, including your style preferences, if you voluntarily provide this information for personalization purposes;
  • Identification and contact information such as name, phone number, and shipping address, as well as financial or payment account information for shipping, returns, refunds, determining sales tax, and payment operations;
  • Transaction details, such as return and refund details, gift card numbers, and order history, within our Services, to perform basic functions, including processing your payment and return requests and notifying you about order status and shipping logistics;
  • Location data based on IP address to customize your experience with localized site display, language, or user experience;
  • Your communications with us through various channels, such as email, telephone, social media, mail, instant chat and our customer service platform, to respond to your requests and to keep you updated about your account and the Services;
  • Images you upload to our Services in accordance with our Terms and Conditions, to provide product advice and to allow you to voluntarily show other potential customers how a product might look when purchased or worn.

2. Use of your personal information

  • To create an account with us and manage your account, to provide you with our Services;
  • To fulfil or process orders;
  • To provide customer service and support, or to provide you with service-related communications;
  • To carry out marketing, advertising or other promotional activities;
  • To improve our products or services or to personalise;
  • To prevent and investigate fraud and other illegal activities;
  • To comply with legal or compliance requirements.

3. Cookies

A cookies is a small file that asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular website. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyze data about web traffic and improve our website to tailor it to our customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

You can choose to accept or decline cookie. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

4. Sharing your personal information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes under this Privacy Policy. Such circumstances may include:

With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analysis, customer support, cloud storage, order fulfillment, and shipping).

With business and marketing partners, to provide services and advertising to you.

5. Security Precautions

We maintain physical, electronic, and procedural safeguards designed to protect and prevent the misuse of your personal information. Our security measures include industry-standard physical, technical, and administrative measures to prevent unauthorized access to or disclosure of your information.

The Internet is not a completely secure environment. We strongly recommend that you use secure methods and complex passwords to help us ensure the security of your account. We also strongly recommend that you do not share your password with others or reuse a password on our Service that you use on other websites or applications, as doing so increases your chances of becoming a victim of a credential stuffing attack or other malicious cyber activity. If you feel that the security of your account or personal data has been compromised, please contact us immediately at our dedicated Security Center or as otherwise described in the “Contact Us” section below.

6. Third Party Websites

Our Apps or Sites may contain links to third party websites. This Policy does not apply to those third party websites. We recommend that you read the privacy statements of any other websites you visit, as we are not responsible for the privacy practices of those websites.

7. Children

Our Services are not directed to, and we do not knowingly collect personal information from, children under the age of 16 or minors (as defined by applicable national law). If you are a minor, please do not attempt to fill out our forms or send us any personal information about yourself. If a minor has provided us with personal information without the consent of a parent or guardian, the parent or guardian must contact us immediately to delete the relevant personal information and unsubscribe the minor.

If we learn that a minor has provided us with personal information, we will take steps to promptly delete that information from our files. As further described in our Terms and Conditions, please do not upload photos of other people, especially if they are minors.

8. Storage and Transfer of Your Personal Data

When you access or use our Services, your personal data may be processed or transferred outside of the country in which you reside. Those countries or jurisdictions may have data protection laws that are different in some respects or less protective than the laws of the jurisdiction in which you reside. If you do not want your information transferred to, processed or stored outside of the country or jurisdiction in which you reside, you should stop accessing or using the Services immediately. For more details about these transfers and the safeguards we use to facilitate them, please contact us at our dedicated Privacy Center.

9. Changes to Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last Updated” date, and take any other steps required by applicable law.

10. Contact Us

For more information about our privacy policy, if you have any questions, or would like to make a complaint, please contact our customer service team at:

Email: support@koelpin.store

Address: 1540 N 61st St, Philadelphia, PA 19151, USA

Mon-Fri | 8:00 am – 6:00 pm (EST)